Returns Policy

We want you to feel confident when purchasing from IronmasterUK. Our equipment is built to last, and we stand behind its quality. Please read the information below carefully to understand how returns and warranties are handled.

30-Day Returns

All returns must be authorised by IronmasterUK prior to being sent back. You may return eligible equipment within 30 days of receipt. To request authorisation, please email us with your order details.

Return Conditions

  • The cost of return postage, packaging and insurance is the responsibility of the customer.
  • Goods must be returned in perfect condition and in their original packaging.
  • The original delivery cost will be deducted from your refund.
  • A copy of your invoice or a note including your name and contact details must be included in the return.

We recommend ensuring your return shipment and using a signed-for service.

Packaging Requirements

Due to the weight and construction of strength equipment, careful re-packing is essential.

  • All original boxes, internal plastic bags and separators must be used.
  • Hardware should be secured together in a bag or taped safely to prevent movement.
  • Weight plates must be securely boxed with strong packaging tape.
  • Loose parts must be fixed in place to prevent damage during transit.
  • Tape must not be applied directly to metal or painted parts, as residue can cause cleaning or refinishing issues.
  • The original box must not be excessively taped, tampered with, labelled, or damaged, as this may render the product unsellable.

If original packaging is missing or you are unsure how to re-pack safely, please contact us before returning your item.

Condition & Restocking Fees

Items returned without original packaging, with missing components, or showing damage due to inadequate packaging may incur a refurbishment or replacement charge. This will be deducted from your refund and will be a minimum of 15%.

Light signs of inspection or careful handling are expected and will not incur a fee.

Refunds are processed to your original payment method within 2–3 working days of inspection at our warehouse.

Faulty or Damaged Items

If your item arrives damaged or develops a fault:

  • Email us with photos and a description of the issue.
  • Proof of purchase will be required.
  • We will assess and either:
    • Arrange free collection
    • Provide remedial advice
    • Arrange repair or replacement

If collection is arranged:

  • Items must be securely packaged.
  • Goods must be available for collection within 24 hours of confirmation.
  • If the item is not ready when the carrier arrives, a re-collection charge may apply.

If, upon inspection, the item is found not to be faulty, it may be returned to you and carriage charges will apply.

If proof of purchase cannot be provided, we reserve the right to charge for repairs.

PayPal Pay in 3 Returns

If you paid using PayPal Pay in 3:

  • If your refund exceeds your remaining balance, the surplus will be refunded to your PayPal account.
  • If your refund is less than your remaining balance, the remaining instalments will be adjusted accordingly.

For questions about PayPal instalments, please contact PayPal Customer Services directly.