At the end of last week we were informed by the shipping line that there were no empty containers available for us to load our stock into. The shipping company had such a low quantity of available empty containers that they temporarily cancelled all collections from Taiwan.
Our team have been working continuously to secure another option as quickly as possible.
I am pleased that, against all odds, we have managed to minimise the delay to only approximately 2 weeks (although the costs to us are over 5 times higher than usual).
I hope this slight delay is acceptable to everyone that placed a pre-order. We will, of course, provide a full refund to anyone who would prefer not to wait for their equipment.
Please accept my sincere apologies for this delay.
2020 keeps sending us curve balls, but hopefully 2021 will be a much improved year!
Update: 26th November 2020
The 21st November round of pre-orders still has a few items available (benches and attachments).
Those that managed to secure a pre-order will receive tracking information when your order dispatches in January.
I will also keep this page regularly updated.
We are still not sure when the next round of pre-orders will commence, but it will likely be in January for delivery in March.
Stay healthy everyone.
Update: 21st November 2020
Pre-orders started at approximately 4:30pm today.
We have a few items still remaining for pre-order – but please ACT FAST.
We are not sure when the next round of pre-orders will commence, but it will be at least 2-3 months.
Apologies that we cannot currently keep up with demand. Please bare with us and stay healthy.
The next round of pre-orders starts this weekend.
Stock is due in the UK mid-January 2021.
Pre-orders include dumbbells and limited other items.
Our prices will be increased slightly prior to pre-orders.
Please see below for detailed information on this.
I’m pleased to announce that we have secured some stock that should arrive mid-January. We are trying to get our stock on a ship earlier, but unfortunately container ships to the UK are currently above capacity due to Covid-19 and Brexit. This is extremely frustrating, but we are doing everything we can to try to get stock here sooner.
We will have dumbbells, kettlebells, benches, and a small selection of bench attachments available.
We will not have IM2000’s and attachments, IM1500’s and attachments, Cable Towers, Spotting Stands, Hypercore Attachments, Leg Attachments or a number of other items for this round of pre-orders.
Currently we will have these items, plus additional dumbbells and kettlebells, available approximately 2-3 months later in the following round of pre-orders.
Pre-selected packages have been removed as the custom package builder provides the same, or larger, discounts depending on the size of your order. Please note that only items currently available, or available on this round of pre-orders, can be included in packages.
I have been steadfast in my opinion that increasing prices to take advantage of supply and demand is wrong on so many levels. Seeing others around us doing this has deeply frustrated me. Unfortunately, we have now reached a point that we have to increase prices prior to this round of pre-orders. We have absorbed our increased supply costs over the last couple of years, but we aren’t able to hold off for any longer. Please trust me when I stress that we are forced into this position and we have tried to avoid this increase for as long as feasibly possible
We have always put things in place to reduce the opportunity for price gouging from people purchasing equipment for resale at a higher price on ebay etc, and we will continue to try our best to prevent this. Therefore we will continue to not allow customers or addresses to purchase more than one of each product. Orders can contain multiple different items (eg Super Bench, Crunch Attachment, and Dip Attachment) but they cannot contain more than one of the same item (eg 3 x Super Benches). We reserve the right to refund and cancel orders if multiple orders that contain the same items are made by the same person or to the same delivery address.
I wish everyone good luck in securing the items that you are interested in. I really am sorry for the delays and that we aren’t able to return calls and that email replies are delayed. I promise that we are trying our best.
Update: 20th October 2020
Now that the last round of pre-orders have dispatched we have have a few items remaining that will be added to the site later this week. Please note that this does not include Quick-Lock Dumbbells.
We have moved to a larger warehouse so that we are able to hold more stock.
We have new stock arriving early January that will include a large quantity of Quick-Lock Dumbbells.
Pre-orders for this stock will commence in November and detailed information will be provided on this page before pre-orders start.
We are trying to return emails as quickly as possible, but please note that we are still receiving vast numbers of emails daily. Unfortunately we cannot currently return phone calls.
Please bare with us and stay healthy.
Update: 3rd October 2020
After an annoyingly long delay at the UK port 🤬, we received pre-order stock yesterday.😃
It’s all hands on deck to process and dispatch pre-orders ASAP via a next day delivery service.
All pre-orders will dispatch in the next few days and you will receive tracking information as soon as your order dispatches.
We really are trying our best to get pre-orders to you as quickly as feasibly possible
Thank you all again.
Update: 23rd September 2020
We have received confirmation that the pre-ordered stock has just arrived in the UK.
We should be receiving the stock at our warehouse early next week ready for processing and dispatching ASAP via a next day delivery service.
We are aiming to to dispatch most/all orders next week.
Tracking information will be provided when orders dispatch and, if required, you will be able to reply to request an alternative delivery date, delivery to a neighbour, or for your order to be left in a safe place.
Please note that we are doing everything that we can to get pre-orders to you as quickly as possible
Thank you all for your patience and understanding. We can’t wait to get you training with your new equipment and we hope you’ll send us some photos of your home gyms 💪😎
Update: 1st Sptember 2020
We do not have any cancelled orders available for pre-order.
If this changes then we will update this page at least one week before cancelled orders are made available to others.
We hope to have more information regarding the next round of pre-orders in the next few weeks.
Unfortunately there has been a delay with stock for recent pre-orders.
Stock is due in the UK on 22nd September.
Information on next round of pre-orders will be shown here in September.
Our prices may have to be increased slightly in the coming months.
Please see below for detailed information on this.
I am personally extremely sorry for this stock delay.
Unfortunately a slight delay on weight plate manufacture and a typoon in Asia has pushed back our stock by a couple of weeks.
Understandably if you are not able to wait, please email us to cancel your order and we will issue a refund straight away.
Any stock from cancelled orders will be made available for pre-order during an evening week commencing 31st August.
Information regarding future pre-order timescales (including dumbbells) will be shown here in September
It is looking like we are going to have to increase the prices of our equipment in the coming months. We have absorbed our increased supply costs over the last couple of years, but unfortunately we aren’t able to hold off for much longer. Detailed information regarding this will also be shown here in September.
Apologies again for letting down our customers who have placed pre-orders. In these strange times we are trying especially hard to be as open and honest as possible.
Update: 7th August 2020
After a slight delay, pre-orders from 30th June arrived on Wednesday and have started dispatching.
This round of pre-orders will all have dispatched by early next week.
We use a next-day-delivery service to get orders to you as quickly as possible.
Update: 28th July 2020
The most recent round of pre-orders started yesterday evening (27th July).
Some items pre-sold out quickly..
When items are pre-sold out they will show as “out of stock”.
These pre-orders will dispatch around the end of August.
As always, I’ll keep this page regularly updated with everything related to current and future pre-orders.
Update: 21st July 2020
The pre-ordered stock from 30th June is confirmed to arrive in the UK on Saturday 1st August and should be with us 3 or 4 days later.
We will get orders dispatched via next-day-delivery services ASAP and customers will receive tracking information.
As before, the next round of pre-orders will start one evening during the week commencing 27th July (no later than 11pm) and this time will include Quick-Lock Dumbbells. These pre-orders will be delivered late August.
I’ll make sure to keep this page regularly updated.
Update: 30th June 2020
Pre-orders started at approximately 8pm this evening (Tuesday 30th June).
If you missed out, the next round of pre-orders will be during week commencing 27th July.
Pre-order stock quantities during week commencing 27th July will be a lot larger and will include Quick-Lock Dumbbells.
Stay healthy everyone.
Update: 29th June 2020
Pre-orders will start one evening this week, no later than 11pm (we cannot narrow down the time further).
Most items will be available for pre-order apart from dumbbells and kettlebells, these will be available in the following round of pre-orders late July.
Pre-orders cannot contain more than 1 of each product (to stop price gouging).
Pre-selected packages will not be available, however, you can use the custom package builder to secure equal discounts.
We recommend not shouting from rooftops when pre-orders become available.
Good luck everyone.
Pre-orders that contain dumbbells will dispatch ASAP via a next-day-delivery service after stock arrives late next week.
The next round of pre-orders for most items (apart from dumbbells and kettlebells) will be during the week commencing 29th June, with these orders dispatching late July. (Please read the additional detailed information regarding this below).
The following round of pre-orders including dumbbells and kettlebells will be during the week commencing 27th July, with these orders dispatching late August.
Following in-depth research, consideration, and a lot of customer feedback we have decided that announcing the week that pre-orders will become available is the preferred method of handling pre-orders.
The next round of pre-orders (not including dumbbells or kettlebells) will start one evening (no later than 11pm) during the week commencing 29th June. We are, unfortunately, not able to narrow down the time further e.g provide the earliest commencement time in the evening
Please note that we cannot reserve items and we will not accept offers of overpayment for guaranteed equipment. Although many people have requested this, I have refused as this is not fair on anyone.
We will also not allow people to purchase multiples of the same product as we are still seeing “people” who bought a single item reselling our new equipment on eBay and Facebook Marketplace at vastly increased prices. 🤬 This is disgraceful behavior in my opinion.
Orders can contain multiple different items (eg Super Bench, Crunch Attachment, and Dip Attachment) but they cannot contain more than one of the same item (eg 3 x Super Benches). We reserve the right to refund and cancel orders if multiple orders that contain the same items are made by the same person or to the same delivery address.
We are still inundated with a truly unbelievable number of enquiries via email and phone. Although we are trying our best to reply to emails as quickly as possible, I must stress that I am personally trying to keep this page as updated as fully and quickly as possible. If the information regarding pre-orders is not on this page then it is likely that we cannot answer it. Please consider this prior to emailing.
I hope that everyone reading this is healthy and doing well during these strange times.
Update: 10th June 2020
The pre-ordered stock has arrived!
Pre-orders (apart from those containing dumbbells) will start dispatching from tomorrow via a next-working-day delivery service. We will get them dispatched as quickly as possible, but please allow us 2-3 days to get though them all.
Pre-orders containing dumbbells will dispatch approximately 2 weeks later.
Update: 1st June 2020
Slight stock delay at the port 🤬
We are now scheduled to receive the stock on Tuesday 9th June.
All pre-orders (apart from those containing dumbbells) should dispatch 10th-12th June via a next-working-day delivery service.
Pre-orders containing dumbbells will dispatch approximately 2 weeks later.
Reminder: We have additional stock of most items (apart from Dumbbells and Kettlebells) arriving in July.
We then should have further stock of most items (INCLUDING Dumbbells and Kettlebells!) arriving in August.
I’d like to thank every single one of you for your continued patience during these strange times.
Update: 27th May 2020
Pre-orders that have been placed are still scheduled to dispatch as quickly as possible after our stock arrives at the end of the month.
Pre-orders containing dumbbells will still dispatch approximately 3 weeks later (as orders are dispatching complete i.e. if an order includes a dumbbell set and a Super Bench then the order will dispatch together (complete) with the dumbbells.)
We cannot give exact delivery dates, but please be rest assured we will try to dispatch all pre-orders within a couple of days of receiving the stock.
We have additional stock of most items (apart from Dumbbells and Kettlebells) arriving in July. Further information regarding ordering this will be provided in the next week or so.
It is then looking like we will have further stock of most items (INCLUDING Dumbbells and Kettlebells!) arriving in August. Further information regarding this will be provided closer to the time.
Again, I must sincerely apologise for the delays in replies to enquiries. We are swamped with daily emails and calls on top of the backlog of email enquiries. Most enquiries can be answered by reading this page, or will be answered on this page as soon as we have updates. If you only check back once a week you will not miss the next round of pre-orders.
I hope you are all healthy and thank you for your patience.
Update: 5th May 2020
Pre-orders will dispatch as quickly as possible after our stock arrives at the end of May.
Orders containing dumbbells will dispatch approximately 3 weeks later.
Orders will dispatch complete, i.e. if an order includes a dumbbell set and a Super Bench then the order will dispatch together (complete) with the dumbbells.
Check back here regularly for updates regarding future pre-orders and stock levels
Update: 4th May 2020
To all of you that have been by our side through this pre-orders wave, a big and well-deserved thank you!
I know this has been a heck of a ride and, as much as it has been a pleasant experience seeing your participation and support, it was also one of the toughest batterings our website and staff could endure.
Here at IronmasterUK we take pride in being honest and in fair play, which is why I, James, would like to answer some of your questions:
During our initial pre-order attempt on 1st May our website received hundreds of customers (and a DDOS attack) trying to purchase at the same time. We all know how that ended. Today, those numbers at least tripled. We do load/stress testing but, unfortunately, we could not anticipate this much traffic coming in at once.
We received suggestions regarding using CloudFront and CloudFlare after the initial pre-order launch on 1st May. Unfortunately, the areas these two services cover were not the bottleneck, so they would not have helped.
Reserving stock if it was added to someone’s basket was not a viable solution as “window shoppers” would have blocked access to products for all the people intending to purchase them. Instead, we reserved stock for orders that were started until successful payment confirmation was received. Unfortunately for some of you, the stock was exhausted in between you getting from the checkout to the payment provider, and were turned back.
I promised to consider a queuing system so that the experience was more orderly. However, our estimations approximated that the 200th person in the queue could have ended up waiting for 30 minutes before actually getting onto the website. In those 30 minutes, a lot of items would have gone out of stock. In that case, I decided that waiting only to see there is nothing to purchase was a more frustrating experience and therefore the wrong approach.
Now on the bright side, this has been a truly epic experience and a positive lesson. I have been reminded that we have a supportive community and that people are awesome despite going through difficult times.
I want to apologise to the people that had to wait and experienced stress, and I hope we can make it right for you in the near future. I hope we have not let you down and that you can understand our point of view.
We will keep you all in the loop with future stock.
Stay safe everyone and thank you again.
Update: 1st May 2020
Pre-orders from 1:00pm Monday 4th May 2020.
Apologies for the previous technical issues.
We experienced a number of technical difficulties last night and, unfortunately, we were not able to provide you with the experience you deserve.
I would like to share with you the chain of events hoping you can understand our position and the steps we have taken to rectify this:
– we saw volumes of traffic that we could not anticipate.
– on top of that, from what we discovered later, it appears we were also been victims of a DDOS attack (massive amounts of malicious requests being sent to the website).
– and to make the situation more difficult, Virgin Media went down for about 15 minutes just after midnight across the UK, making it more challenging for our technical team to resolve the issues
On the bright side, only 5 orders were placed successfully, meaning that there are still plenty of items available for pre-order on Monday. Do not worry, you have not missed your chance!
I understand you sacrificed time from your evening to try to make your purchase and, for this, you have my deepest respect! However, please accept my sincere apologies for the night’s inconveniences.
Update: 30th April 2020
Pre-orders cannot contain more than 1 of each product.
Payment via Bank Transfer will not be an option.
It has been brought to our attention that there are a number of “people” (I use that term loosely) planning to purchase multiples of products with a view to reselling them on eBay and Facebook Marketplace at vastly increased prices. This is not ethical and is unfair for the hundreds of people after equipment from us. We are therefore limiting the quantity of a particular item to one per order.
Orders can contain multiple different items (such as a Super Bench and a Quick-Lock Dumbbell Set) but orders cannot contain more than one of the same item (such as 3 x Quick-Lock Dumbbell Sets).
We also reserve the right to refund and cancel orders if multiple orders that contain the same items are made by the same person or to the same delivery address.
We have also decided to remove the payment via Bank Transfer option as payment confirmation is not swift and may create a number of issues that will prevent people from securing their pre-orders.
I hope the things that we are putting in place are understandable and allow everyone an equal opportunity to pre-order Ironmaster home gym equipment.
Update: 29th April 2020
We will have stock of most items at the end of May (apart from dumbbells, kettlebells, and barbells).
Dumbbells are due to arrive approximately 3 weeks later.
We will now dispatch orders complete, i.e. if an order includes a dumbbell set and a Super Bench then the order will dispatch together (complete) with the dumbbells.
We are, unfortunately, not going to receive stock of kettlebells or barbells until later in the year. Therefore, pre-orders will not be available on these items since we can’t provide you an estimated delivery date.
Pre-orders commence at 00:01 am on 1st May.
If you are able to place an order and complete your payment then you have your pre-order.
Despite the very poor recent exchange rates affecting our costs of operation alongside increased demand for home gym equipment, we will not be reviewing our prices until after this pre-orders wave. We may, however, have to increase prices in the near future – but price gouging during a pandemic is a 🍆 move and does not sit right with us at all.
As previously mentioned, we will still be offering 0% finance. However, it has come to our attention that depending on your credit score your application might not be instantly accepted. In some instances, the finance provider will need to have manual verification with you which will occur during their business hours, commencing at 9am. In such circumstances, and given the limited amount of stock, we can not promise the items you intended to buy will still be in stock when your application gets reviewed. We therefore strongly recommend, to avoid disappointment, completing your order swiftly via debit/credit card or via PayPal.
Thank you again for your patience and apologies if it has taken some time to reply to your calls and emails. We have received a truly unbelievable number of enquiries and have been trying our best to get back to each and every one of you.
Update: 24th April 2020
We will have stock of most items apart from dumbbells, kettlebells, and barbells late May.
Dumbbells/Kettlebells arrive 3-4 weeks after.
Pre-orders possible from 00:01am on 1st May.
As you will have seen, we have been sold out of many items for weeks now. Months worth of orders in a couple of days.
Our supply chain has been affected for a few months already so it is taking us longer to restock than normal. However, we do have stock on its way 🙂
After a lot of deliberation on how to proceed, we have listened to the hundreds of people asking if they can place a pre-order so they know they have secured equipment as early as possible.
From 00:01am on 1st May pre-orders (paid in full) can be placed on our site. It is likely that all of the incoming stock will be pre-sold swiftly (possibly that day).
Our 0% interest finance option will be available, but please note that there may be a delay receiving application confirmations/declines from the finance provider until after 9am. This is unfortunately completely out of our control.
Pre-made packages will not be available on the site. However, our custom package builder will be available and provides the same (or larger) discounts as you would have received with pre-made packages. This is to make sure our stock levels can be correctly and instantly managed to prevent the possibility of anyone being able to order something that has sold out.
If orders include a Quick-Lock Dumbbell then they will dispatch in two parts, with the dumbbell dispatching separately when they are back in stock. This allows you to enjoy the discounts available with the custom package builder and receive your equipment as quickly as possible.
We are able to dispatch orders throughout the UK and Ireland, with orders arriving 1-3 working days after dispatch.
PS. Please note that due to the sheer volume of enquiries and our reduced team, we currently cannot reply to telephone messages and there can be substantial delays with our email replies.
Thank you for your patience during this difficult time and I hope you stay healthy.